• Text appointment reminders are usually sent out the afternoon before or the morning of your scheduled appointment a reply is required to Confirm, Cancel, or Reschedule your appointment. However, clients are responsible for keeping track of their appointments. Text reminders are a courtesy and may or may not be sent. 
• Cancellations: If you are unable to keep your appointment please cancel or reschedule 24 hours in advance. This can be done through your appointment confirmation email.   Any appointment changes less than 6 hours before your scheduled appointment will result in a last-minute cancelation/ reschedule fee of $25. We understand that unexpected things happen to cause cancellations. We ask that clients understand the therapist must be compensated due to last-minute changes preventing the opportunity for that appointment time to be filled. 
• Repetitive: late appointment changes/ cancellations (more than 3 within 60 days) will result in the client being required to pre-pay for services and forfeit 100% of paid services for last-minute cancellations or reschedules. 
• A No-Call/No-Show will require a $25 reschedule fee and a $25 deposit to schedule a new appointment if there is not deposit on file.  Deposits will be applied to service total. The deposit will be forfeited in the event of a last-minute rescheduling, last-minute cancelation, or a no-call no-show.  Payments are due before scheduling future appointments. Your online booking ability may be restricted. 
• If you have purchased a massage package, and make last minute changes, you will be required to pay a reschedule fee. A No-Call, No-Show will forfeit your session.
• If you are required to pay a cancelation, reschedule, No-call No-show, or service deposit fees, please do so before scheduling your next appointment. Include in the “notes to the therapist” section that your fee has been paid.  If your account is flagged for fees that are not paid before booking an appointment your appointment may be canceled.

Payments accepted:  Cash, Debit/Credit (via Square), Zelle (863) 999-4047, Cash App $LadiaPaulk, Venmo @Ladia-Paulk, Apple Pay (863) 272-0906, or Google Pay: elitehealthnbeauty1@gmail.com